SAFe Scrum Master

Key Learning Objectives:

Master the role and responsibilities of an RTE in a SAFe enterprise
Facilitate Program Increment (PI) Planning and align ARTs with business objectives
Manage cross-team dependencies, risks, and escalations within a SAFe environment
Drive relentless improvement through Inspect & Adapt (I&A) workshops
Measure and improve ART performance using Agile metrics and flow efficiency
Foster a Lean-Agile mindset and develop high-performing Agile teams

Who Should Attend?

Release Train Engineers (RTEs) & Solution Train Engineers (STEs)
Scrum Masters, Agile Coaches, and Program Managers
SAFe Practitioners & Agile Leaders
Portfolio Managers and Business Owners

Upon completion, participants earn the SAFe Release Train Engineer (RTE) certification, validating their expertise in orchestrating Agile delivery across multiple teams and driving Agile transformations at scale.

Key Learning Objectives:

Understand the roles and responsibilities of a SAFe Product Owner (PO) and Product Manager (PM)
Learn to decompose Epics into Features and Features into Stories for effective backlog management
Prioritize and manage the Team Backlog and Program Backlog using Agile methodologies
Work effectively with Agile teams, stakeholders, and Business Owners to ensure alignment
Support Program Increment (PI) Planningand collaborate across teams in an Agile Release Train (ART)
Utilize Lean-Agile principles, customer feedback, and data-driven decision-making to maximize value

Who Should Attend?

Product Owners & Product Managers
Business Analysts & Solution Managers
Agile Team Leads & Scrum Masters
Anyone responsible for defining and delivering customer value in a SAFe environment

Upon completion, participants earn the SAFe Product Owner / Product Manager (POPM) certification, demonstrating their ability to drive customer-focused Agile execution within an enterprise setting.

Key Learning Objectives:

Master the role and responsibilities of an RTE in a SAFe enterprise
Facilitate Program Increment (PI) Planningand align ARTs with business objectives
Manage cross-team dependencies, risks, and escalations within a SAFe environment
Drive relentless improvementthrough Inspect & Adapt (I&A) workshops
Measure and improve ART performance using Agile metrics and flow efficiency
Foster a Lean-Agile mindset and develop high-performing Agile teams

Who Should Attend?

Release Train Engineers (RTEs) & Solution Train Engineers (STEs)
Scrum Masters, Agile Coaches, and Program Managers
SAFe Practitioners & Agile Leaders
Portfolio Managers and Business Owners

Upon completion, participants earn the SAFe Release Train Engineer (RTE) certification, validating their expertise in orchestrating Agile delivery across multiple teams and driving Agile transformations at scale.

Key Learning Objectives:

Understand Lean Portfolio Management (LPM) principles and how they support business agility
Align strategy with execution by defining OKRs and prioritizing initiatives
Implement Lean funding models and participatory budgeting to support Agile investments
Establish Agile governance and flow-based portfolio operations
Use Lean-Agile forecasting and KPIs to track portfolio performance
Facilitate value stream management for continuous improvement
Drive organizational change by applying SAFe principles to portfolio management

Who Should Attend?

Executives, Enterprise Architects & Portfolio Managers
Finance & Business Owners responsible for funding decisions
Agile Transformation Leaders & Lean-Agile Coaches
Release Train Engineers (RTEs) & Product Managers

Upon completion, participants earn the SAFe Lean Portfolio Management (LPM) certification, validating their expertise in Agile portfolio execution, Lean governance, and strategic alignment.

Key Learning Objectives:

Understand federal and state leave laws (FMLA, ADA, Workers’ Compensation, PFL, and other mandates)
Learn eligibility criteria, documentation requirements, and compliance best practices
Develop processes for tracking and managing leave requests efficiently
Handle intermittent leave, overlapping leave cases, and return-to-work procedures
Mitigate compliance risks and ensure proper record keeping for audits
Improve communication between HR, managers, employees, and payroll teams
Leverage HR technology and leave management software for efficiency

Who Should Attend?

HR Professionals & Leave Administrators
HR Compliance Officers & Legal Teams
Payroll & Benefits Administrators
Managers & Supervisors handling employee leave

Upon completion, participants will have practical tools, legal knowledge, and best practices to handle leave cases confidently and compliantly, ensuring both business continuity and employee well-being.

Key Learning Objectives:

Understanding QA fundamentals – Software testing life cycle (STLC) and key QA principles
Test planning and strategy – Writing effective test cases, test plans, and defect reports
Manual vs. Automated Testing – When to use manual testing vs. automation tools (Selenium, Cypress, JUnit, etc.)
Agile & DevOps Testing – Implementing Continuous Testing (CT) in CI/CD pipelines
Performance & Security Testing – Ensuring applications meet scalability, security, and compliance requirements
Bug tracking and reporting – Using tools like Jira, TestRail, and Azure Test Plans
User Acceptance Testing (UAT) – Ensuring products meet end-user expectations

Who Should Attend?

QA Testers & Engineers
Software Developers & Product Managers
Agile Teams & Scrum Masters
Release Managers & DevOps Engineers

Upon completion, participants will gain hands-on experience in testing methodologies, automation strategies, and quality assurance frameworks, enabling them to improve product reliability and ensure defect-free releases.

Key Learning Objectives:

Understanding Data Migration Fundamentals – What is data migration, why it matters, and common challenges
Types of Data Migrations – Cloud migration, application migration, database migration, and storage migration
Data Migration Strategies – Big Bang, Phased, Parallel, and Hybrid approaches
Migration Planning & Execution – Defining project scope, assessing data quality, and migration testing
Data Mapping & Transformation – Ensuring data integrity and compatibility across systems
Validation & Quality Assurance – How to verify, test, and reconcile migrated data
Compliance & Security Considerations – Ensuring GDPR, HIPAA, and SOC 2 compliance during migration
Tools & Technologies – Using industry-standard tools like AWS Data Migration Service, Azure Data Factory, Informatica, Talend, and ETL processes

Who Should Attend?

IT Project Managers & Business Analysts
Database Administrators & Data Engineers
Cloud Migration Specialists & IT Architects
Compliance & Security Professionals

Upon completion, participants will have the skills to plan, execute, and manage successful data migrations while minimizing risks, ensuring data integrity, and maintaining business continuity.

Key Learning Objectives:

Understanding IT Auditing Fundamentals – IT audit principles, risk-based auditing, and IT governance
IT Audit Methodologies & Standards – NIST, COBIT, ISO 27001, ITIL, PCI-DSS, SOC 2, and CMMC
Risk Management & Compliance – Identifying, assessing, and mitigating IT security risks
Cybersecurity Audits & Controls – Evaluating system vulnerabilities, access controls, and threat management

Data Privacy & Compliance Regulations – GDPR, HIPAA, SOX, and other regulatory requirements
Cloud Security Auditing – Ensuring compliance and security in AWS, Azure, and GCP environments
Incident Response & Forensic Auditing – Investigating breaches and ensuring business continuity
IT Audit Reporting & Remediation – Writing audit findings and implementing corrective actions

Who Should Attend?

IT Auditors & Security Analysts
Compliance Officers & Risk Managers
Cybersecurity Professionals & IT Governance Teams
Internal & External Auditors (SOX, SOC 2, NIST, PCI-DSS, etc.)
CIOs, CISOs, and IT Managers responsible for compliance

Upon completion, participants will be equipped with the skills to conduct IT audits, assess cybersecurity risks, ensure compliance with industry regulations, and strengthen IT governance in their organizations.

Key Learning Objectives:

Jira Training (Agile Project & Issue Tracking):

Understanding Jira Basics – Boards, issues, workflows, epics, and sprints
Scrum & Kanban in Jira – Creating and managing Agile projects
Backlog Management – User stories, feature prioritization, and sprint planning
Advanced Workflows & Automations – Custom fields, triggers, and rule-based automations
Jira Reporting & Dashboards – Velocity charts, burndown charts, and team performance tracking

Jira Administration – User roles, permissions, and project configurations

Jira Align Training (Enterprise Agile Portfolio Management):

Introduction to Jira Align – Aligning strategy with Agile execution
Managing Strategic Themes & OKRs – Linking work to business objectives
SAFe Implementation in Jira Align – ARTs, PI Planning, dependencies, and team coordination
Capacity & Roadmap Planning – Forecasting work across multiple teams
Cross-Team Collaboration & Dependency Management – Tracking risks, impediments, and objectives
Jira Align Reporting & Dashboards – Portfolio visibility and real-time decision-making

Confluence Training (Team Collaboration & Documentation):

Confluence Fundamentals – Creating, organizing, and managing knowledge bases
Team Collaboration & Agile Documentation – Best practices for project documentation
Templates & Macros – Enhancing content with dynamic features
Integration with Jira & Jira Align – Linking project updates, reports, and issues
Confluence Permissions & Security – Managing access, restrictions, and version control

Who Should Attend?

Scrum Masters, Agile Coaches, and Release Train Engineers (RTEs)
Product Owners & Product Managers
Project Managers & Program Managers
Developers, Testers, and Business Analysts
Portfolio Managers & Executives using SAFe & Agile frameworks

Upon completion, participants will efficiently manage Agile projects, align portfolio work with business strategy, and enhance team collaboration using Jira, Jira Align, and Confluence.

Key Learning Objectives:

Computer Basics & Operating Systems:

Understanding Computer Hardware & Software – Components, storage, and processing power
Navigating Operating Systems – Windows, macOS, and Linux basics
File Management & Organization – Creating, saving, and managing files and folders
Basic Troubleshooting & Maintenance – Common computer issues and how to fix them

Microsoft Office & Productivity Tools:

Microsoft Word – Creating, formatting, and sharing documents
Microsoft Excel – Data entry, formulas, charts, and basic functions
Microsoft PowerPoint – Creating professional presentations
Google Workspace – Using Google Docs, Sheets, and Drive for collaboration

Internet & Email Essentials:

Web Browsing & Research Skills – Effective search techniques and safe browsing
Email Management – Composing, organizing, and securing emails (Gmail, Outlook)
Cloud Storage & File Sharing – Using OneDrive, Google Drive, and Dropbox

Cybersecurity & Online Safety:

Password Management & Account Security – Best practices for securing online accounts
Recognizing Cyber Threats – Phishing, scams, and malware prevention
Safe Internet Usage – Protecting personal and professional information online

Who Should Attend?

Beginners looking to build foundational computer skills
Office workers & business professionals who want to improve productivity
Students & educators needing digital skills for learning
Seniors or individuals new to technology

Upon completion, participants will be equipped with the essential computer skills needed to navigate modern digital environments efficiently and securely.

Key Learning Objectives:

Introduction to Azure DevOps:

Understanding DevOps principles – CI/CD, automation, and collaboration
Overview of Azure DevOps Services – Boards, Repos, Pipelines, Artifacts, and Test Plans
Setting up Azure DevOps Projects & Repositories – Organizing teams and managing projects

Agile Project Management with Azure Boards:

Creating & Managing Work Items – User stories, tasks, bugs, and backlog management
Sprint Planning & Execution – Iteration planning, burndown charts, and team velocity tracking
Configuring Dashboards & Reports – Tracking progress and key project metrics

Source Code Management with Azure Repos:

Understanding Git & TFVC (Team Foundation Version Control)
Branching Strategies & Pull Requests – Merging changes and resolving conflicts
Managing Code Reviews & Collaboration

CI/CD Pipeline Automation with Azure Pipelines:

Building Continuous Integration (CI) Workflows – Automating build and test processes
Setting Up Continuous Deployment (CD) – Deploying applications to Azure, Kubernetes, or on-premises servers
Integrating with GitHub & External Tools – Enhancing automation and flexibility

Infrastructure as Code (IaC) & Security Best Practices:

Managing Infrastructure using Terraform & ARM Templates
Automating Environment Provisioning with Azure DevOps
Implementing Security & Compliance in DevOps Pipelines

Who Should Attend?

DevOps Engineers & IT Professionals
Developers & Software Engineers
Project Managers & Agile Teams
Cloud Administrators & Infrastructure Engineers

Upon completion, participants will be equipped to implement DevOps best practices, automate CI/CD pipelines, and manage cloud-based application development with Azure DevOps.

Key Learning Objectives:

Fundamentals of Project Management:

Understanding Project Management Frameworks – Waterfall, Agile, Hybrid
Project Lifecycle Phases – Initiation, Planning, Execution, Monitoring, and Closing
Defining Project Scope & Objectives – Aligning deliverables with business goals

Project Planning & Execution:

Work Breakdown Structure (WBS) & Task Prioritization
Resource Allocation & Capacity Planning
Time & Cost Estimation Techniques – Managing budgets effectively
Tracking Progress & Performance Metrics – Using KPIs to measure success

Risk & Change Management:

Identifying & Mitigating Project Risks – Contingency planning strategies
Managing Scope Creep & Stakeholder Expectations
Change Management Strategies – Adapting to evolving project needs

Agile & Scrum Methodologies:

Scrum Basics – Sprints, Standups, Retrospectives
Using Agile Tools – Jira, Trello, Azure DevOps for backlog and sprint planning
Aligning Projects with Business OKRs & PI Objectives

Leadership & Stakeholder Management:

Effective Communication & Collaboration Skills
Conflict Resolution & Team Dynamics
Engaging & Managing Stakeholder Expectations

Who Should Attend?

Aspiring & Experienced Project Managers
Team Leads & Business Professionals
Product Owners & Scrum Masters
IT, Finance, HR, & Operations Managers handling projects

Upon completion, participants will have practical tools, methodologies, and leadership skills to successfully manage projects of any size and complexity while ensuring alignment with business objectives.

Key Learning Objectives:

ServiceNow Fundamentals Training:

A perfect starting point for beginners and new users of the platform.
Overview of the ServiceNow platform and UI

Navigating dashboards and workspaces

Working with tables, forms, and lists

Basics of workflow and task management

ServiceNow ITSM (IT Service Management) Training:

Focuses on how to use ServiceNow for core IT service management processes.
Incident, Problem, and Change Management modules

Request Fulfillment and Service Catalog

Configuration Management (CMDB) fundamentals

SLA definitions and reporting

ServiceNow Administration Training:

Teaches how to manage and configure the ServiceNow platform.
User and group management

Roles and permissions

Creating and customizing forms, tables, and workflows

System properties and UI policies

ServiceNow Developer Training:

For those who want to build custom applications and automate workflows on the platform.
Scripting in ServiceNow (Client & Server-side)

Building custom apps using Studio

Using Flow Designer for low-code automation

Integration using REST APIs and MID Servers

ServiceNow Reporting & Analytics:

Helps users create dashboards and insights to support decision-making.
Creating reports and performance analytics widgets

Using filters, KPIs, and scheduled reports

Building executive dashboards

ServiceNow (GRC)& Security Operations (SecOps) Training:

Teaches how to use ServiceNow to manage governance, risk, and compliance, and to respond to security incidents.
Policy  and risk management

Control testing and audit tracking

Threat intelligence and incident response

Integration with security tools